RAIQC Ltd Privacy Policy

We are committed to respecting and protecting your privacy.

  1. Introduction – About RAIQC

    RAIQC Ltd (the “Company”, “RAIQC”, “we”, “us”) is registered in England and Wales, company number: 09863569, with its registered address at 26 Staverton Road, OX2 6XJ. The Company is registered with the UK’s Information Commissioner’s Office under Registration Number: ZA781963.

    RAIQC is the data controller responsible for this website www.raiqc.com including the handling of personal data.

  2. Why should you read this Privacy Policy?

    The General Data Protection Regulation (GDPR - https://gdpr-info.eu/) and the UK Information Commissioner’s Office (ICO - https://ico.org.uk/) set rules how we are allowed to store, handle and process your personal data.

    Please read this Privacy Policy as it explains:

    • How we handle your personal data when you visit and use the website, including purchasing services through it; and
    • your privacy rights and how you are protected by law.

    If at any point you want to contact us regarding your data, or would like to exercise your privacy rights, please write to info@raiqc.com with the subject “Data Protection” and we will get back to you in a timely manner.

  3. Personal data we collect and when we collect it

    Any information about you, or an individual, from which that person can be identified is considered personal information or personal data. This, however, does not include anonymised data, which is data with all personal identifiable information removed.

    Please note that if you choose to not share your personal data with RAIQC, we might not be able to provide full access to the RAIQC tool or to products or services you have requested.

    The table below explains the type of data we collect from you:

    Type of Personal Data

    Details

    When is this collected?

    Personal Identifiable Data

    - Name, e-mail address, phone number

    - when you register to use the RAIQC tool

    - If someone, such as your employer, has given us your details and has asked us to set up a RAIQC account on your behalf.

    - when you interact with us either directly or through social media, we may be given access to this information

    User Profile Data

    - organisation, job title

    - password in encrypted format

    - when registering to use RAIQC

    - when creating or updating your password

    - when updating your user profile

    Device Data

    - web browser, device type, IP address, time zone, Cookies, Log Files, Web beacons or similar tracking technologies (please see below more details on this)

    - when accessing and using www.raiqc.com

    Please see below at point 6. Device Data and Cookies more information

    Usage Data

    - website preferences

    - usage of our website, products or services

    - feedback you provide to us either directly or through surveys

    - when accessing and using www.raiqc.com

    - when you e-mail us feedback or when you fill out surveys we have asked you to via e-mail or through www.raiqc.com

    Marketing Data

    - your preferences whether we can contact you with promotions, news, etc. by e-mail

    - when registering to use RAIQC if you opt in to marketing & communications

    - when updating your profile

    Contact Details

    - e-mail address, Billing Address, Delivery Address, Phone Number(s)

    - when purchasing a products and services from RAIQC.

    - when updating you user profile.

    Transaction Data

    - products and/or services you purchased from RAIQC

    - when purchasing products and services from RAIQC

    Billing Data

    - payment card details, billing address, delivery address, e-mail address, phone number(s)

    - when purchasing products and services from RAIQC, but please note: we use third party payment systems (currently Stripe - stripe.com) to take payments and we do not store, nor do we have access to any of your payment information (i.e. card details) ourselves.

    Additionally, we may collect video, images, testimonials, comments or any other form of written or spoken contribution if you decide to participate in any of RAIQC’s webinars or conferences through the www.raiqc.com website or other third party providers. By participating in these events, you consent that video, images, testimonials, comments or any other form of written or spoken contribution can be used for marketing and/or sales materials in any form (including video).

    Lastly, we may also collect, use and possibly share data in an aggregated and anonymised form. We use aggregated data to inform our development decisions or for sales and marketing. Aggregated data does not directly or indirectly reveal personal data, nor can it be used to personally identify a user.

    For the avoidance of doubt, we do not collect any information that is classed as “Special Categories of Personal Data”. This includes details of ethnicity or race, sexual orientation or sex life, religious or philosophical beliefs, political opinions, or any other information about your health, genetic or biometric data.

  4. How and why does RAIQC use personal data?

    We use Personal Data listed at “3. Personal Data we collect and when we collect it” to:

    • Grant you access to the www.raiqc.com and its products and services you have ordered, including to fulfil contracts and agreements between you and RAIQC (for example if you make an order through www.raiqc.com);
    • Improve and optimise www.raiqc.com (for example, by generating analytics about how our customers browse and interact with the website, and to assess the success of our marketing and advertising campaigns);
    • Associate your name with completion certificates for modules you undertake, but as a company, we will never associate a user’s responses to a user’s name;
    • Communicate with you; and
    • When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

    Furthermore, we use your Personal Identifiable Data, Contact Details, Transaction Data:

    • to fulfill any orders placed through www.raiqc.com (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations);
    • to keep on our records to comply with legal or regulatory obligations (e.g. accounting and tax compliance); and
    • Lastly, in conjunction with the Device Data (in particular your IP address), to help us screen our orders for potential risk or fraud.
  5. Communications, marketing and advertising

    We may use your Personal Identifiable Data, User Profile Data, Device Data, Usage Data, Marketing Data and Transaction Data to develop a profile of RAIQC features, new modules, news or any other content material that may be of interest to you. These also help us better understand what to focus on to improve RAIQC’s products and services.

    We may use your Usage Data and Device Data for advertising outside www.raiqc.com (e.g. social media or search engines) specifically targeted to your interests and products or services we offer.

    Depending on your preferences, we may e-mail you newsletters with upcoming or launched products and services, or to remind you of products or services you may be interested in. Our aim is not to spam your inbox, and any user has the ability to unsubscribe to these newsletters.

  6. Device Data & Cookies

    In point 3. "Personal data we collect and when we collect it" above, we mentioned Device Data. This includes:

    • “Log files” track actions occurring on www.raiqc.com, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
    • “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse a website, in this case www.raiqc.com.
    • “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.

    Different cookies will be used every time a user visits www.raiqc.com. Generally, cookies:

    • Help the user navigate through the website (for example keeping users logged in or storing their basket for an order before completion), remember username or other preferences the user may have set, or a personalised experience (e.g. font size, or webpage framing/zoom) that the user has set
    • Analyse the user’s experience while navigating the website and record details of any errors
    • Help to display content pertaining to the location and device the user is accessing the website from
    • May be used for advertising, collecting specific information to tailor ads for you on other websites including social media

    You can set your browser to disable part or all cookies. However, should you decide to do so, please note that www.raiqc.com may not work properly or even become inaccessible.

  7. Sharing Personal Data

    We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights. This includes and is not limited to auditors and professional advisers like bankers, lawyers, accountants and insurers, as well as the government, regulators and law enforcement.

    We may also share data if we sell, transfer or merge parts of our business with a third party. If this does happen, the personal data will continue to be used in accordance to this Privacy Policy or you will be notified of a new Privacy Policy, for which you will have the option to exercise your privacy rights.

    To ensure we provide the best services to you, we may share your personal data with suppliers or service providers such as technology service providers, postal/courier services, payment processing systems and fraud prevention providers;

    The specific third parties we may share data with are:

    • Google G Suite – we use Google G Suite for our general business operations and, if we communicate with you, your Personal Identifiable Data and Contact Details may be saved in RAIQC’s G Suite contacts list
    • Mailchimp: we use Mailchimp for our advertising and marketing campaigns for potential and/or current users and/or customers. Please remember you can always opt in or opt out of any sales and marketing communication.
  8. Data Storage and Retention

    We are committed to protecting your personal data and we store it in encrypted format. Please note that your information may be transferred outside of Europe, including to Canada and the United States.

    We will specifically maintain your Transaction and Billing data for our records, until you ask us to delete this information.

    We will store and retain all personal data until we are specifically requested to delete it or up to 6 (six) years since the user has last logged in or used the website, whichever comes first. Before deleting any data, we will notify you that this is about to happen and you have the option to not ask us to do it.

    Backups of your data may be stored in an encrypted format but once requested to be deleted, these will also be deleted in maximum 6 months.

  9. Your rights

    If you are a European resident, under the General Data Protection Regulation, you have the right to access personal information we hold about you. This includes:

    • Your right to be informed and request access to personal data
    • Your right to rectification or deletion of personal data
    • Your right to request restriction of personal data or oppose their processing
    • Your right to data portability
    • Your right to not be subjected to automated individualised decisions.

    The above rights are subject to rules based on the GDPR (https://gdpr-info.eu/) and UK ICO (https://ico.org.uk/). If you would like to exercise any of these rights, please contact us through the contact listed at the top of this Privacy Policy.

    In some cases, we may not be able to completely fulfil a request for data deletion (for example – to delete all logs and usage data, or billing data). However, we will ensure this data is anonymised with no possible connection to the user, without being able to be retrieved.

    Our aim is to respond to any request in up to a month (30 days). This would only be delayed if you have made multiple different requests or if a request is particularly complex in its nature. For the avoidance of doubt, we will not charge you any costs for reasonable requests; however, we may do so or reject your request if your request is clearly unfounded or unlawful.

    You also have the right to file a formal complaint with ICO (https://ico.org.uk/) which is the UK’s authority for data protection issues.

  10. Changes to RAIQC’s Privacy Policy

    We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons. We will notify you of any major changes affecting your personal data.

  11. Contact

    If at any point you want to contact us regarding your data, or would like to exercise your privacy rights, please write to info@raiqc.com with the subject “Data Protection” and we will get back to you in a timely manner.

    Thank you for reading the RAIQC Privacy Policy.