Terms & Conditions

RAIQC Terms and Conditions

Last updated: 18 July 2022

Please read these Terms and Conditions (“Terms”) carefully before using this website (the “Website”), including its products and/or services, materials, any pages or content available therein (“Content”).

RAIQC Ltd (the “Company”, “RAIQC”, “we”, “us”, or “our”) is registered in England and Wales with company number 09863569 and its registered address at 1 & 3 Kings Meadow, Osney Mead, Oxford, OX2 0DP.

We are a web-based medical imaging platform engaged in the mimicking of real-life clinical practice. Our services focus on the delivery of medical imaging interpretation for training and educational purposes, which can also be used to facilitate research studies relating to medical imaging (the “Service”).

The Service is available to those individuals who subscribe on the Website (“Individual Subscriber(s)”) and those who are granted access to the Service by their organisation (“Corporate Subscriber”) under a corporate subscription (“Authorised Users”). The terms “You” or “Your” in these Terms refer to all users of the Service, including Individual Subscribers, Corporate Subscribers and Authorised Users (as the case may be).

Your access to and use of the Service is conditional on your acceptance of and compliance with these Terms. These Terms also refer to RAIQC Privacy Policy (“Privacy Policy”), which sets out how RAIQC collects, processes and stores personal data about individuals who interact with us through this Website or by any other means.

By accessing or using the Service, you agree to be bound by these Terms alongside our Privacy Policy. You must be at least 18 to do so. If you disagree with any part of these Terms (or the Privacy Policy), then you may not access RAIQC’s Service.

  1. RAIQC User Accounts
    1. When you create an account with us, you must provide us information that is accurate, complete, and current at all times. Failure to do so constitutes a breach of the Terms, which may result in immediate termination of your account on our Website.
    2. You are responsible for safeguarding the password that you use to access the Service and for any activities or actions under your password, whether your password is with our Website or a third-party site.
    3. You agree not to disclose your password to any third party. You must notify us immediately upon becoming aware of any breach of security or unauthorized use of your account.
    4. If you are an Individual Subscriber, you agree not to create separate login credentials to access the Service, and not to log in with different sets of login credentials to access the Service.
    5. In the case of corporate subscriptions, you agree to ensure that each Authorised User will access the Service with their own separate login credentials, whether created by you or by them. You are solely responsible for use of the Service by Authorised Users.
    6. If you are an Authorised User, you may not transfer or allow someone else to access the Service, nor share your login credentials with any other person (including family, friends or colleagues from work).
  2. General Disclaimers

    You acknowledge and agree that:

    1. Your access to the Service is for information purposes only, and RAIQC has no liability whatsoever for how you to choose to use the Service (including any Content on the Website), which you do entirely at your own risk.
    2. RAIQC cannot guarantee that the Service will meet your (or your organisation’s) requirements and expectations.
    3. RAIQC does not provide any express or implied representation, warranty or guarantee in relation to the accuracy of any data generated in connection with RAIQC’s Service, including in relation to its accuracy or completeness, and RAIQC shall have no liability in respect of how the data is used and relied upon, any analysis created in connection with the data or any responsibility for any damage caused by errors or omissions in connection with the data.
    4. You also agree that neither RAIQC nor its directors, employees or other staff members have a duty of care to you or to any individuals to whom you owe a duty of care.
  3. Availability of the Website and Service
    1. We do our best to ensure that the Website and the Service are available 24/7 without any interruptions other than those required for corrective maintenance or improving/ upgrading features relating to the Service.
    2. Notwithstanding the above, we cannot guarantee that:
      1. the Service will operate uninterruptedly, securely or be available at any particular time or place;
      2. the Service will be error-free, or free from viruses or other harmful components; or
      3. that any information obtained by you as a result of the Service will be accurate or reliable.
    3. By using the Service, you acknowledge and accept that:
      1. the Service is provided on an "AS IS" and "IF AVAILABLE" basis, and without warranty of any kind; and
      2. your use of the Service is at your sole risk and responsibility.
  4. Intellectual Property Rights
    1. We are the owner or the licensee of all intellectual property rights in our Website, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.
    2. The rights in the Service are licensed (not sold) to you (or your organisation if you are an Authorised User). Neither you (or your organisation if you are an Authorised User) have any intellectual property rights in, or to, the Service other than the right to use them in accordance with these Terms.
    3. You agree to not share any parts of the Service or Content that is marked as “Confidential” or “Beta”, unless we have granted you specific consent to do so.
  5. How you may use the Service
    1. You must not print off, or download extracts, of any page(s) from our Website for your personal use, including any illustrations, photographs, videos or any graphics, without our previous consent to do so.
    2. Our status (and that of any identified contributors) as the authors of Content on our Website must always be acknowledged (except where the content is user-generated).
    3. You must not use any part of the Content on our Website for commercial purposes without obtaining a licence to do so from us or our licensors.
    4. You must not access all or any part of the Service in order to build a product or service which competes with RAIQC.
    5. If you print off, copy, download, share or repost any part of our Website in breach of these Terms, your right to use our Website will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.
    6. Unless we specifically and/or explicitly grant you permissions, you agree not to download, exploit, republish or disseminate any parts of the Content. This includes the training of any artificial intelligence technologies/models. For the avoidance of doubt, module completion certificates (“Certificates”) are downloadable and usable at your discretion, as long as the RAIQC branding and/or logo is clearly legible in whatever capacity you want to use the Certificate.
  6. Acceptable Use Restrictions
    1. You must:
      1. not use the Service in any unlawful manner, for any unlawful purpose, or in any manner inconsistent with these Terms, or act fraudulently or maliciously, for example, by hacking into or inserting malicious code, such as viruses, or harmful data, into the Service;
      2. not infringe our intellectual property rights or those of any third party in relation to your use of the Service (to the extent that such use is not licensed by these Terms);
      3. not transmit any material that is defamatory, offensive or otherwise objectionable in relation to your use of the Service;
      4. not use the Service in a way that could damage, disable, overburden, impair or compromise our systems or security or interfere with other users; and
      5. not do anything which could bring RAIQC into disrepute.
    2. RAIQC reserves the right to disable your access to the Service immediately in the event you are in breach of these Terms.
  7. Copyright and Uploading Content
    1. Unless we explicitly agreed otherwise, by providing us with any contribution (regardless of whether it is in the form of comments, feedback, images, video, click-points or usage of the Service or by other means) (a “User Content”), you automatically grant us a perpetual, non-exclusive, royalty-free, sub-licensable and/or transferable licence to access, edit or delete your contribution (without jeopardising its copyright and/or intellectual property rights).
    2. You must be the owner or licensee of any such User Content.
    3. In the case where you have been given access rights to upload User Content or if you send any content to us via post or by any electronic means, it is your responsibility to ensure that such content is properly screened and adjusted to be legally and safely included in the Service. For the avoidance of doubt, it is your responsibility to ensure that any User Content has been checked for any confidential data (including but not limited to personal data, clinical notes, and patient identifiable information), with any such data securely anonymised, before you send it to us.
    4. You warrant that you have the authority to grant us the licence set out in this section and that any such User Content is legal and does not contain any virus, trojan or other malicious code.
    5. We have the right to delete any User Content made available through the Service if, in our opinion, that content constitutes a violation of other’s intellectual property rights, or is not otherwise in compliance with these Terms.
    6. You agree to indemnify us against any legal claim arising from any User Content you have provided to us.
    7. In no event shall User Content be interpreted as RAIQC’s views or values.
    8. Should any other party use such User Content in an unauthorised way, you agree to not hold us responsible, nor will expect us to indemnify you for any losses that may occur from the other party’s unauthorised use.
    9. Unless otherwise agreed and to the maximum extent permissible by law, you agree to waive all moral rights to any feedback you may provide to us, whether solicited or unsolicited, and we have no obligation to compensate you for any such feedback.
  8. Loss or Damage Suffered by You
    1. We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors or for fraud or fraudulent misrepresentation. To the extent permitted by law, RAIQC disclaims any and all promises, representations, and warranties with respect to the Service, including condition, quality, conformity to any representation or description, the existence of any latent or patent defects, any negligence, and merchantability or fitness for a particular use.
    2. We are not responsible for events outside our control. If our provision of support for the Service is delayed by an event outside our control, then we will contact you as soon as possible to let you know and we will take steps to minimize the effect of the delay. Provided we do this we will not be liable for delays caused by the event.
  9. Subscriptions, payments and cancelations
    • Subscriptions
      1. You understand that some parts of the Service may be available free of charge for a limited period of time (“Trial”), following which your access to the Service will expire unless you (or your organisation) purchase a subscription with us.
      2. Our subscription packages are typically offered for the period of 12 months or as otherwise stated in the package’s/Service description, and Service’s fees (the “Fees”) shall be paid in advance.
      3. The applicable Fees will be as displayed on the Website, or as otherwise agreed in writing with you. For corporate subscriptions, please get in touch with us and we will be happy to discuss any specifics you need (for example, a different subscription period, the number of user licences you need to purchase according to the number of Authorised Users, any special condition, etc).
      4. You understand that some parts of the Service may not become available to you until you complete your subscription, including the payment for the Fees.
      5. We reserve the right to change Fees at any time, and any such updates will be displayed on the Website (or otherwise agreed with you, if you are a Corporate Subscriber). Fees updates will not affect any orders made prior to the effective date of the relevant change as posted on the Website (or as otherwise agreed with you).
    • Payments
      1. We currently use Stripe Inc. as our third-party payment processor for Individual Subscribers and so you acknowledge and agree that you will be subject to the Stripe Services Agreement – United Kingdom and, in respect to the processing of your personal data, to Stripe Privacy Policy. In the case of the purchase of corporate subscriptions, invoices are issued directly to the relevant Corporate Subscriber, reflecting payment terms previously agrees with us.
      2. It is your responsibility to provide us (or our third-party payment processor) with complete, accurate and up to date information about you, including e-mail address and credit card details, so that your payments are processed successfully.
    • Cancelations
      1. We may suspend your access to the Service without prior notice if your respective subscription or Trial period ends.
      2. Once you have placed an order for the Service, you are entitled to a 14-day period to ask for a cancelation and full refund of monies paid, provided you have not accessed the parts of the Service you have paid for. For the avoidance of doubt, if you access parts of the Service that you have paid for, you are not entitled to a refund. We may, at our discretion, agree to refund you, but you are required to e-mail us with your order details and reason for cancelation.
      3. You understand that we may cancel any order for Service by giving you notice through your email address. In this case, our liability shall not exceed the remaining cost of your timed subscription or the original amount you have paid, whichever is less. For avoidance of doubt, if we decide to terminate your account for breaching these Terms, we shall not be liable for any amount.
  10. Links to other web sites
    1. You understand that our Service may contain links to third-party web sites or services that are not owned or controlled by RAIQC.
    2. You understand RAIQC has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third-party web sites or services.
    3. You further acknowledge and agree that RAIQC shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such web sites or services.

      We strongly advise you to read the terms and conditions and privacy policies of any third-party web sites or services that you visit.
  11. Termination
    1. You understand that we may terminate or suspend your account and/or access to our Service immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms.
    2. Should your account be suspended, you agree not to create a separate set of login credentials to circumvent the suspension.
    3. Upon termination of your account, your right to use the Service will immediately cease. If you wish to terminate your account, you may simply discontinue using the Service.
    4. All provisions of the Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity and limitations of liability.
  12. Data Protection

    The use of all personal data you submit to us, whether via our Website or otherwise, or which we collect about you, is covered by our Privacy Policy available at www.raiqc.com/privacy-policy. You acknowledge that by using our Website and the Service, you represent that you have read and understood our Privacy Policy.

  13. Changes to these Terms
    1. We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material, we will try to provide at least 30 days’ notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.
    2. By continuing to access or use our Service after those revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, please stop using the Service.
    3. This agreement shall continue between you and our successor, should RAIQC becomes part of a merger or acquisition.
  14. Changes to the Website

    We may update and change our Website from time to time to reflect changes to our products, our users' needs and our business priorities. We will try to give you reasonable notice of any major changes.

  15. Governing Law
    1. These Terms shall be governed and construed in accordance with the laws of England and Wales, without regard to its conflict of law provisions
    2. Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect. These Terms constitute the entire agreement between us regarding our Service, and supersede and replace any prior agreements we might have between us regarding the Service.
  16. Contact Us

    If you have any questions about these terms, please contact us by email at info@raiqc.com. We endeavour best efforts to answer queries as soon as possible.